Shane S. currently serves as a Senior Customer Success Manager on the Strategic Team at Relativity, where they focus on enhancing client engagement and adoption of legal tech solutions. Prior to this role, Shane was a Strategic Customer Success Manager at Hyperproof and held positions at Thomson Reuters Legal Tracker, where they managed a portfolio of significant clients and achieved a 98% retention rate. Shane began their legal career as a law clerk, gaining experience in various legal areas, including compliance and health law, while completing their education at Southern Illinois University School of Law. In addition to legal practice, Shane is a Principal Consultant at BeCustomers, where they leverage data and AI to transform the delivery of legal services.
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