James Brown

James Brown is a skilled professional with extensive experience in claims management and client services. Currently serving as an Integrated Claims Examiner at Matrix Absence Management since January 2014, James acts as a liaison among clients, employees, and healthcare providers, responsible for determining eligibility under various laws and policies. Prior roles include Integrated Claims Assistant and Integrated Claims Mentor at the same company, where responsibilities involved assisting the Integrated Claims team and onboarding new claims examiners. Earlier experience includes client management at CBSJ Financial, overseeing medical billing, insurance information, and compliance with HIPAA and FDCPA regulations. James also has background in customer service and data processing from various organizations, educational qualifications include an Associate of Arts degree in Social and Behavioral Sciences from San Jose City College.