Marcus Norman is an Operations Engineer at ReliaQuest since July 2022, specializing in troubleshooting advanced issues within enterprise-level SIEM technologies and managing enterprise Windows systems. Previously, Norman served as an Associate Engineer at ThinkAnew, where responsibilities included managing Help Desk operations, providing desktop support, and assisting with system configurations. Prior experience includes roles as a Senior Technical Advisor and Entry Level Technical Support Advisor at Concentrix, delivering tiered technical support and training new agents, and a Data Entry Clerk position at Tru Tax & Accounting, focusing on customer service and tax preparation. Marcus holds a Bachelor of Science degree in Information Science/Studies from the University of South Florida, completed in 2019.
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