Cory Smith is a Customer Success Manager at Relias since November 2019, overseeing a diverse group of enterprise clients and ensuring effective communication to maximize the value of Relias solutions. Responsibilities include presenting strategic business reviews, hosting training sessions, and collaborating with account managers to drive client retention and growth. Previous experience includes roles as an AI Implementation Specialist at Ivy.ai, where Cory focused on chatbot implementation and maintenance, and as an Independent Claims Adjuster, handling complex claims. Additional roles at Wells Fargo Home Mortgage and IBM provided expertise in loan servicing and contact management. Cory holds a Bachelor’s degree in Criminal Justice and Corrections from North Carolina Central University.
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