Mark Freeman is a seasoned SaaS customer success leader specializing in building high-performing teams dedicated to customer value. With experience leading teams of up to 75 individuals, Mark has driven net revenue retention rates over 130% and reduced churn rates to single digits. Previously serving as the Vice President of Customer Success at Tradeshift and Stensul, Mark has also held roles at Coursera and Pendo.io. Currently, Mark is the Director of SMB Client Success at Relias, continuing to leverage a customer-centric approach to enhance experiences and outcomes. Mark holds a Bachelor's degree in HR Development from North Carolina State University.
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