Sonya Taylor is a seasoned professional in training and development with extensive experience in the telecommunications industry. Currently serving as a Senior Sales Trainer at Relias since March 2025, Sonya previously held the position of Training & Development Manager at Charter Communications from May 2006 to March 2025, where responsibilities included developing and coordinating training programs for a large regional staff and aligning training initiatives with business objectives. In an earlier role as a Sr. Retention Trainer, Sonya facilitated new hire training across multiple call centers. Additionally, at Time Warner Cable, from September 2004 to May 2006, Sonya developed training strategies for customer service and telemarketing departments. Sonya holds a Bachelor of Science in Human Resources Management and Services from DeVry University, obtained between October 2016 and December 2020.
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