Rachael

Rachael Ma is an accomplished Customer Success Manager at Pear Deck / GoGuardian since October 2020, where responsibilities include monitoring account health, implementing new accounts, and anticipating client needs to deliver effective solutions. Prior to this role, Rachael served as a Senior Account Manager at Yelp from March 2016 to April 2020, focusing on client relationship management and data-driven insights, while successfully handling a large client portfolio and mentoring new team members. Rachael's earlier experience includes roles as an Account Executive at Yelp and in Client Experience and Social Media at Stitch Fix, showcasing a strong background in client support, revenue generation, and cross-functional collaboration. Rachael holds a Bachelor of Science degree in Health Education from San Francisco State University, earned in 2013.