German Canale is a seasoned professional in customer experience management with extensive experience in various leadership roles. As the Digital Solutions Sr Manager at RELP since April 2025, German continues to drive digital innovations. Previously, as the Global Head of Customer Experience at Ripio, German established a global CX Department, significantly improved NPS scores, and optimized CRM workflows, achieving remarkable cost efficiencies. With a strong background in customer experience from positions at AXA Health, Assurant, Despegar.com, and Telefónica Argentina, German has a proven track record of implementing impactful CX strategies, managing cross-channel journeys, and achieving continuous improvement in organizational processes. Educationally, German holds a Bachelor’s Degree in Computer Science from Universidad de Palermo, attained between 2008 and 2012.
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