Franka Hendriks

Franka Hendriks is a seasoned program manager with extensive experience in customer experience and innovation, particularly within the STM Journals division of Elsevier. Since joining RELX in December 2013, Franka has progressed from program manager to senior program manager, leading complex global initiatives that enhance customer interactions and streamline business processes. Previous roles include team leadership and significant contributions to Open Access initiatives and strategic programs in the Oncology Portfolio. Prior to working at RELX, Franka held various project management positions at Elsevier and served as a business analyst at Shell Global Solutions, focusing on automotive fuel analysis. Franka's educational background includes a Master of Science from Utrecht University, multiple certifications in project management, program management, and leadership training from institutions like APMG International and Harvard University.