James Baxter is an experienced Senior Software Engineer at RELX Group, specializing in Oracle Service Cloud CX applications since October 2015, focusing on research, design, software development, configuration, and unit testing. Previously, James worked at Elsevier from January 2008 to October 2015, holding positions as a Solution Designer for Oracle RightNow, RightNow System Administrator/Application Manager, and Call Centre Planner/Technical Specialist, where responsibilities included CRM implementation, technical support, and administration of customer management systems. James began a career at WHSmith News Marketing as a Magazine Sales Executive, managing significant accounts. James completed A Levels in English, History, and Psychology at Gosford Hill School from 1993 to 1999.
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