Jim Pappas

Jim Pappas is an experienced IT professional with a robust background in operations support and leadership roles, currently serving as a Global IT Operations Support Analyst and Back-up Team Leader at Reed Elsevier since May 2000. Responsibilities include leading a support team, managing major incidents, and providing Hybrid Cloud Support for flagship products, alongside technical mentoring. Previously, Jim served as a Production Support Analyst, where duties involved incident ticket dispatch, Data Center support, and vendor coordination. Prior experience includes working as a Global ServiceDesk Support Engineer at LexisNexis, assisting a large number of employees with various technical issues. Educational credentials include certifications in Cisco Networking, Amazon Web Services, and Microsoft Systems, complemented by a Bachelor’s degree in Psychology from Wright State University.