Kendra E. Hayden

Kendra E. Hayden, CSM, CAL, currently serves as the Director of Support Services & Operations at RE/MAX, leading a team that provides exceptional customer support and incident management for multiple products globally. Prior roles at RE/MAX include Senior Manager of Customer Support and Manager of Product Support, where Kendra drove improvements in staffing models, ServiceCloud optimization, and product launches. Prior experience includes serving as a Scrum Master at IGNITE, facilitating Agile transformations, and as an Operations Analyst, where process enhancements significantly improved operational efficiency. Additional experience encompasses roles in office management, training coordination, and research assistance across various organizations. Kendra holds Bachelor's degrees in Psychology and Human Ecology from Tennessee Technological University.