Pascal Dony

Pascal Dony has a strong background in customer service and support, particularly in the online gaming industry. Pascal started their career in 2009 with gamigo group, where they held various roles such as Customer Support Agent, Customer Support Specialist, and Customer Service & Billing Specialist. In these positions, they focused on E-mail support, occasionally providing phone support, and handled a wide range of customer issues, including technical assistance and payment inquiries. Pascal also coordinated outsourcing partners and ensured customer satisfaction.

In 2016, Pascal joined Aeria Games GmbH, where they continued to specialize in customer support and billing. As a Senior Customer Support Agent, they provided E-mail support and worked closely with outsourcing partners. Pascal was responsible for resolving payment-related issues and ensuring customer satisfaction in various areas of online gaming.

In 2019, Pascal joined Remind.me and its subsidiary, remind me GmbH, where they took on leadership roles. Pascal started as a Senior Customer Care Manager, overseeing customer support operations. Pascal later became the Team Lead for Customer Care, and finally, the Head of Customer Service. In these roles, they were responsible for managing and leading customer service teams, ensuring excellent customer experiences, and resolving any issues that arose.

Overall, Pascal Dony has demonstrated a consistent track record of delivering high-quality customer service and support in the online gaming industry, progressing into leadership positions while maintaining their dedication to customer satisfaction.

Pascal Dony attended OSZ Brillat-Savarin from 2002 to 2005, but it is not specified whether they obtained a degree or pursued a particular field of study during their time there. Additionally, during the same period, they also attended Restaurant Cosmos, although information regarding their degree or field of study at this institution is not provided.