Erik Hansen is a seasoned professional in site reliability and systems development, currently serving as a Senior Manager for Site Reliability Engineering at Remitly since October 2022. Prior to this role, Erik managed the major incident response team at Amazon Web Services from September 2018 to October 2022, achieving significant reductions in incident response times and improving overall service availability. Erik's career also includes extensive experience at Microsoft, where as a Senior Program Manager, Erik developed a successful customer engagement program for Microsoft Dynamics 365, and at T-Mobile, where Erik led the Monitoring and Tools Development team. Erik holds a Bachelor's degree in Business Administration from the University of Washington, obtained in 2002.
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