Jenny Waters is a seasoned professional in customer success and regulatory operations, currently serving as a Senior Manager at Remitly since April 2017, where responsibilities include leading global regulatory operations and customer protection initiatives. Prior roles at Remitly involved scaling customer success operations and establishing the Voice of Customer program. Previously, Jenny was a Branch Manager at Gexpro, leading a successful business turnaround and improving operational efficiency across a $30M business. Additional experience includes pricing analysis and operations management within Gexpro and project support roles at Lynntech Inc. Jenny holds a Bachelor of Business Administration from Mays Business School at Texas A&M University, a Certificate of Fashion Design from New York Fashion Academy, and a Certificate in Data Analytics from General Assembly.
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