Lisa Cook is a seasoned professional in digital support and content strategy with extensive experience in leading customer-facing initiatives across multiple industries. Currently serving as the Director of Digital Support Product at Remitly since February 2019, Lisa spearheads the product strategy for in-app help experiences and virtual support channels, achieving significant improvements in customer resolution times and satisfaction rates. Prior roles include Senior Manager of Digital Customer Self-Help at Hulu and Manager of Digital Content Strategy at Hyatt Hotels Corporation, where Lisa directed content teams and developed successful digital strategies. Lisa holds a Bachelor of Arts in Business Administration from Alma College and is an executive sponsor for Out@Remitly, advocating for LGBTQIA+ inclusion within the organization.
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