Ardin Maloku currently serves as a User Happiness Manager at Remote since September 2021. Previously, Ardin worked as the Head of Customer Support at Visme from August 2018 to September 2021, where responsibilities included building a comprehensive support system for an advanced presentation software with over 12 million users and collaborating with developers to enhance the product based on user feedback. Prior experience includes serving as Product Support Manager at Explaindio from December 2016 to September 2018, leading a global team to improve user experience for a video-editing tool and achieving a user satisfaction rating of 4. Additionally, Ardin worked as a Quality Assistant at Teralytics in late 2016, focusing on testing websites for functionality and organization. Ardin holds a Bachelor's degree in Economics and Management from Business College, completed in 2018.
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