Lucas Francisco is an experienced professional in customer service and user happiness management, currently serving as a User Happiness Manager at Remote since December 2021. Prior to this role, Lucas held the position of Customer Service Supervisor at INTELCIA, where responsibilities included onboarding, KPI analysis, SLA compliance, and the implementation of quality management systems. Lucas has a strong background in team management from a tenure at Randstad, where duties encompassed enhancing customer satisfaction, performance review, and continuous service improvement. With a degree in Bioquímica from Universidade do Algarve, Lucas combines a solid educational foundation with extensive practical experience in both B2C and B2B contexts.
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