Lucas K.

Lucas K. has extensive experience in customer success and operational management across various regions and industries. Currently serving as Head of Customer Success (EMEA) at a remote company, Lucas focuses on scalability, revenue retention, and enhancing the customer experience through initiatives such as service design and platform implementation. Previous roles include Head of Customer Success & Experience at SumUp, managing large teams and partner journeys, as well as leadership positions at RD Station, Lojas Renner S.A., Xmile Learning, and Imaginarium, where responsibilities spanned from operational management to customer onboarding and strategy execution. Lucas holds an MBA from FGV and completed further executive education at Harvard Business School, alongside a solid foundational education in business and management.