Mara Kiefer

Mara Kiefer is a seasoned professional in customer success and user happiness management, currently serving as the User Happiness Manager at a remote position since January 2023. Prior to this role, Mara held positions such as Customer Success Consultant for Brazil at Slang, enhancing international workforce development through professional English courses, and Customer Success Manager at goFLUENT, where responsibilities included account management and project progress reporting. Additional experience includes managing international customer success at Reed Exhibitions Alcantara Machado, where event planning and client liaison were key responsibilities, as well as various roles focused on quality assurance and customer support in companies like Mondial Assistance Brasil and Agência Estado. Mara holds a Business Executive Program certification in Project Management from Ohio University, a postgraduate degree in People Management from FASB, and a Bachelor’s degree in Translation and Interpretation from Universidade Metodista de São Paulo.