Mariam Bolakale

Mariam Bolakale is a skilled customer service and experience professional with extensive expertise in enhancing customer satisfaction and retention across various organizations. At Ikeja Electric, Mariam achieved an 80% first-level resolution rate as a Customer Service Supervisor and significantly improved customer retention by 40%. Mariam's role as an Enterprise Customer Experience Analyst at Flutterwave involved resolving complex client queries while providing product training to key clients. Previously, as a Client Management Officer at PropertyPro.ng, Mariam successfully managed a large portfolio of clients and implemented strategies that reinstated a significant number of churned agents. Currently, as a Scale Customer Success Manager at Remote, Mariam leads the customer journey and focuses on driving client retention through tailored strategies. Mariam holds a Bachelor of Science degree in Sociology from the University of Ibadan.