Melanie Diamond

Melanie Diamond is a seasoned professional with extensive experience in customer experience and technical support, currently serving as the VOC Manager at Remote since August 2021, where Melanie advises senior leadership on quality improvements for users. Previously, Melanie held the position of User Happiness Manager, providing critical support related to HR and payment inquiries. Prior roles include managing customer support operations for Facebook's Oculus/Portal and delivering partner services at Microsoft, where achievements included leading diversity initiatives and maintaining high performance metrics for global vendor management. Melanie's career began at Very Useful Maps.com and includes a technical foundation established through a BSc(Hons) in Information Technology from De Montfort University.