Micaela Silva

Micaela Silva is a seasoned customer support specialist currently working at Remote since January 2024, focusing on enhancing customer experiences and optimizing workflows. Prior to this role, Micaela served as a Senior Customer Success professional at Trybe, managing classes of over 300 students and fostering customer relationships. Experience also includes a position as a Customer Operations Analyst at Macrotec, where Micaela initiated the marketing department and led customer relationship management strategies, and as an Operations Intern at Casa2 Design, contributing to marketing and customer support initiatives. Early career experience includes a Communication Intern role at the Federal University of Minas Gerais, developing promotional campaigns. Micaela holds an MBA in People Management from the University of São Paulo and a degree in Communication and Advertising from the Federal University of Minas Gerais.