Mary Downes

Mary Downes is the Studio Operations Lead at Removery, a position held since April 2021, where responsibilities include client management, team strategy, and studio operations. Key achievements include developing client relationships to enhance brand loyalty, ensuring adherence to clinical protocols, and collaborating with the Marketing team to boost sales through promotional campaigns. Prior to this role, Mary served as Assistant Manager at MAC Cosmetics from May 2006 to April 2021, leading business initiatives and store operations in high-profile locations while managing a team to drive sales and deliver outstanding customer service. Mary holds a Bachelor of Arts degree in Fine/Studio Arts from the University of Washington.