Katy I.

Katy I. is a seasoned customer support management professional currently serving as the Manager of Customer Support at Renaissance Learning, where responsibilities include overseeing two support teams, enhancing team morale, and advocating for customer needs through cross-functional collaboration. With previous roles as Customer Support Manager and Lead at Drip, Katy demonstrated expertise in building team culture, managing projects, and improving customer service through innovative support channels. A history of mentoring and training teams is highlighted by a foundation in visitor services, social media management, and educational mentoring. Katy holds a BA in History and Gender, Women, & Sexuality Studies from the University of Minnesota, complemented by a minor in Political Science.