Khaled Itani is a global customer support and technology leader with extensive experience in managing and optimizing support organizations. Currently serving as Senior Director of Customer Support at Renaissance Learning and in Service Delivery Management at Rimini Street, Khaled is recognized for strategic initiatives that enhance customer experiences and improve operational efficiencies. Previously, they held several leadership positions at SumTotal Systems, including Director of Customer Support, where they specialized in best practice implementation and cross-functional relationships. Khaled began their career in technical support roles at Oracle after earning a Bachelor of Science in Computer Information Science from Florida Metropolitan University.
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