Melissa Cail is a Senior Manager of Customer Success with eight years of experience in SaaS. They have led teams of Customer Success Managers for three years, serving SMB, Mid-Market, and Enterprise customers, and are skilled in one-on-one coaching, cross-functional collaboration, and customer journey mapping. Melissa has held various roles, including Senior Customer Success Manager at Nearpod and Education & Partnerships Specialist at NBCUniversal Media, where they developed training programs and managed significant partnerships. They earned a Bachelor's Degree in American Studies from Yale University and a Master's Degree in Secondary Education from Relay Graduate School of Education. Currently, Melissa is pursuing studies in Archeology at the National Endowment for the Humanities Summer Institute at Crow Canyon.
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