Christophe Drelon

Christophe Drelon is a seasoned professional with extensive experience in customer experience, data analytics, and aftersales strategy, primarily within Groupe Renault since 1993. Currently serving as the Customer Experience Director for the Light Commercial Vehicle Division, Christophe has a proven track record in enhancing profitability and customer satisfaction. Previous roles include leadership positions in data governance and e-business, where Christophe was instrumental in fostering a data analytics culture and developing digital platforms across multiple countries. Notable achievements include co-leading a significant worldwide customer experience program and successfully implementing strategies that resulted in marked increases in customer satisfaction and parts turnover. Education includes credentials from Mines Douai and NEOMA Business School.