Hamid Mostofi

Hamid Mostofi is a Quality and Customer Satisfaction Professional at Renault Group, leading multimedia and connected services platforms. With an MBA and over 24 years of experience in the automotive industry, Hamid has a strong background in quality engineering, after-sales service, and customer satisfaction. They have effectively applied agile and lean methodologies to improve performance and efficiency and have achieved notable successes in organizing quality response initiatives and enhancing customer service operations. Hamid's expertise extends across various roles, including Product Quality Evaluation Supervisor and After Sales Service Senior Manager, where they drove significant improvements in customer satisfaction metrics and operational processes.