Thomas Ackermann is an accomplished professional with a strong background in business process operations and management. They served as CPS Delivery Manager East at Xerox from 2016 to 2020, and later held the position of Betriebsleiter BPO at Faigle until 2023. Currently, Thomas leads the Business Unit for BPO at Faigle. In terms of education, they earned an Executive Master of Business Administration in Entrepreneurship from Kalaidos Fachhochschule Schweiz and hold an ITIL V3 Foundation certification from TBZ Technische Berufsschule Zürich, as well as a Techniker TS in Unternehmensprozesse HF from sfb Bildungszentrum.
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