Ruth Aparicio

Ruth Aparicio possesses extensive experience in customer experience management and marketing communication, currently serving as Jefe Experiencia de Cliente at Renfe since December 2007, where previous roles included Jefe Atención al Cliente y Posventa Cercanías Madrid and Comunicacion Direccion Internacional. Prior to Renfe, Ruth worked at MK3 COMUNICACIÓN as an Ejecutivo Cuentas, focusing on promotional marketing campaigns for major consumer and editorial companies, and held the position of Responsable Área de Formación at CÍRCULO DE PROGRESO, coordinating advertising and training. Early career experience includes working as an Ejecutivo Cuentas at Mediasat Group, managing editorial product promotions. Ruth's educational background encompasses a Master in Customer Experience from EOI Business School, an Expert in Digital Customer Experience from Escuela de Posgrado La Salle, a Master in Commercial and Marketing Management from IE Business School, and a degree in Sociology from UPSAM Universidad Pontificia de Salamanca.