Laurel Bailey

Laurel Bailey has extensive experience in customer service and team management, currently serving as the Local Service Manager at Rentokil Initial since April 2008, where responsibilities include customer service, coaching, training, and conducting audits. Prior to this role, Laurel worked at Dawsons Pest and Weed Control from December 2002 to April 2008 as a Call Centre Supervisor, focusing on job allocation for technicians, coaching the call centre team, scheduling rosters, and managing invoicing and banking tasks. Early career experience includes a variety of positions at Franklins Big Fresh from August 1995 to June 2000, encompassing roles such as Front End Manager, Freezer Controller, Aisle Controller, Marketing Manager, and Haccp Auditor, with responsibilities in stock management, team supervision, marketing, and internal auditing.