Eric Wong is a seasoned support engineer currently employed at Replit since October 2025, following a tenure as a customer support engineer at Files.com from June 2023 to September 2025, where responsibilities included providing high-level technical support for enterprise clients. Prior experience includes a role as a technical support specialist at Iterable, where Eric delivered expert support for an email marketing platform, and a foundation specialist position at Genentech, assisting patients in obtaining necessary medications. Earlier roles include software QA engineering at Location Labs by Avast and front-end web development as a freelancer. Eric holds a Bachelor of Arts in Sociology from the University of California, Riverside, and a Master of Arts in Pastoral Care and Counseling from Biola University.
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