Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Their platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. They refer to this process as Reputation Experience Management.


Internet

Reputation

The Scottsdale office focuses on sales, customer success, and support functions across various industries including healthcare.

Scottsdale

Reputation's headquarters in Redwood City, CA, United States

Joe Burton

Amit Goyal

Liz Carter

Daniela Bratz

Scott Hemmig

Tyler Brunatti

Craig Levy

Jamie Girouard

Anthony Gaskell

John Kuelper

Tom Mawhinney

David Cowan

Ted Schlein

Howard Hartenbaum

This department focuses on developing, maintaining, and enhancing software applications and systems.

Software Engineering

The Customer Success Team at Reputation is dedicated to ensuring clients maximize the value of the Reputation Experience Management platform. They work closely with clients across various industries, including automotive, healthcare, and mid-market sectors, to implement solutions, drive customer engagement, provide technical support, and strategize on improving customer experience. The team comprises managers and strategists who guide clients through feedback data interpretation, leading to actionable insights for enhancing operational and CX outcomes.

Customer Success Team

The Engineering team at Reputation is responsible for developing and maintaining the technological backbone of the Reputation Experience Management platform. This includes designing scalable software solutions, ensuring system reliability through rigorous quality assurance and performance testing, and leveraging data science for actionable customer insights. The team collaborates across roles such as software engineering, data science, DevOps, and technical support to enhance and optimize customer feedback processing, ultimately driving improved customer experiences for clients.

Engineering

This department focuses on generating leads and nurturing potential customers to drive sales growth.

Sales Development

This department focuses on managing customer relationships and driving revenue through various sales strategies across market segments.

Sales Department

This department focuses on overseeing the development and marketing of products to ensure they meet customer needs and business objectives.

Reputation

Org chart

Board & advisors

Teams

Software Engineering

Customer Success Team

Engineering

Sales Development

Sales Department

Product Management

Offices

Reputation

Org chart

Board & advisors

Teams

Software Engineering

Customer Success Team

Engineering

Sales Development

Sales Department

Product Management

Offices

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