Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Their platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. They refer to this process as Reputation Experience Management.


Internet

Reputation

Reputation's headquarters in Redwood City, CA, United States

Joe Burton

Daniela Bratz

Amit Goyal

Tyler Brunatti

Craig Levy

Jamie Girouard

Liz Carter

Anthony Gaskell

John Kuelper

Tom Mawhinney

David Cowan

Ted Schlein

Howard Hartenbaum

The Engineering team at Reputation is responsible for developing and maintaining the technological backbone of the Reputation Experience Management platform. This includes designing scalable software solutions, ensuring system reliability through rigorous quality assurance and performance testing, and leveraging data science for actionable customer insights. The team collaborates across roles such as software engineering, data science, DevOps, and technical support to enhance and optimize customer feedback processing, ultimately driving improved customer experiences for clients.

Engineering

The Customer Success Team at Reputation is dedicated to ensuring clients maximize the value of the Reputation Experience Management platform. They work closely with clients across various industries, including automotive, healthcare, and mid-market sectors, to implement solutions, drive customer engagement, provide technical support, and strategize on improving customer experience. The team comprises managers and strategists who guide clients through feedback data interpretation, leading to actionable insights for enhancing operational and CX outcomes.

Customer Success Team

The Sales Team at Reputation is responsible for driving revenue growth by acquiring new clients, retaining existing customers, and expanding the company's reach within various market segments. They leverage insights from customer feedback to tailor sales strategies and effectively communicate the value of Reputation's platform to potential and existing clients. The team encompasses roles focused on different sales stages and market niches, including enterprise, SMB, healthcare, and automotive sectors, as well as specialists in sales strategy, enablement, and customer outcomes, ensuring a comprehensive approach to customer engagement and success.

Sales Team

The Marketing and Communications team at Reputation is responsible for promoting the company's brand and solutions through strategic marketing initiatives. This includes creating compelling visual designs, managing customer growth campaigns, organizing corporate events, and fostering social and influencer marketing. The team also handles product marketing, digital marketing operations, and global communications to enhance Reputation's market presence and engagement with customers globally.

Marketing and Communications

The Directors and Senior Directors team at Reputation is responsible for overseeing various strategic and operational functions across the company. This includes driving customer adoption and professional services, developing industry-specific strategies particularly in healthcare and life sciences, managing real estate and workplace services, and leading regional efforts such as those in EMEA. Their collective efforts ensure that the company effectively leverages customer feedback to enhance customer experience and operational efficiency.

Directors and Senior Directors

The Leadership Team at Reputation is responsible for setting the strategic direction and vision of the company. This team, composed of key executives such as the CTO, CFO, and Chief Revenue Officer, collaborates to drive growth, enhance customer experience initiatives, and ensure operational excellence. They leverage insights from the Reputation platform to make informed decisions that align with the company's mission of transforming customer feedback into actionable strategies for success.

Reputation

Org chart

Board & advisors

Teams

Engineering

Customer Success Team

Sales Team

Marketing and Communications

Directors and Senior Directors

Leadership Team

Offices

Reputation

Org chart

Board & advisors

Teams

Engineering

Customer Success Team

Sales Team

Marketing and Communications

Directors and Senior Directors

Leadership Team

Offices

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