Grace Lawrence

Grace Lawrence is an experienced professional in customer experience and account management, currently serving as a Customer Service Specialist at Reshop since November 2025. Prior roles include CX Specialist at LARQ and CRM and CX Manager at NICKS, where Grace implemented customer loyalty initiatives. Grace has a solid background in customer service, having held positions as Customer Service Co-Manager at OtterBox and Account Manager at Coalfire, managing significant accounts and customer relationships. Additional experience includes account management roles at Zayo Group within the Financial Services sector. Grace holds a Bachelor of Arts in History from Lawrence University and a Project Management Certificate from Colorado State University, achieving a 4.0 GPA.