Michael Cook

Michael Cook is an experienced professional in CRM platform administration and technical program management, currently serving as Team Lead for CRM Platform Administration at ResMed since March 2021. Previous roles include Technical Program Manager and Sr. CRM Analyst at Reliant Funding, as well as various positions at Classy.org and ESET North America, demonstrating expertise in Salesforce management and database optimization. Michael has also held roles in customer retention and technical support, showcasing strong analytical and problem-solving skills. A graduate of San Diego State University with a Bachelor of Science in Information Systems, Michael has a proven track record in improving processes and enhancing user experiences.