Robert O. is a Senior Contact Center Engineer at ResMed since May 2022, specializing in planning and implementing contact center solutions for the North America region while providing global consultancy in architecture and IVR development. Previous experience includes a role as Contact Center Engineer III at CareSource, where responsibilities centered on telephony and contact center engineering. Robert has also served as a Network Engineer at Dayton Lamina Corporation and a Managed Office Provisioning Technician II at CenturyLink, focusing on VoIP and data services. With a Bachelor's degree in Information Technology from Western Governors University, Robert possesses a strong background in telephony, network design, and technical support across various industries.
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