Tracy Ong is a seasoned customer service professional with extensive experience in team leadership and billing analysis. Currently serving as a Customer Service Supervisor and former Team Lead at ResMed since August 2015, Tracy leads a team of eight, establishes performance goals, organizes workflow, and monitors productivity while providing coaching and resolving complaints. Prior to this role, Tracy worked as a Billing Analyst at Air Products from June 2012 to December 2015, focusing on identifying and correcting billing errors, managing customer complaints through the SAP system, and facilitating communication across departments. Tracy's educational background includes studies at Reliance College.
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