Sun Kim is the CX Strategy Director at Resolution Digital, leveraging over a decade of experience in customer experience and service design. Previously, they served as a Digital Project Manager at Leafcutter, managing various projects for non-profit clients, and held the role of Senior UX Manager at Resolution Digital. Sun began their career with a Bachelor of Business Administration from Chung-Ang University and has also worked at SK holdings C&C and Google, focusing on business development and marketing strategies. Currently, they excel in transforming complex customer insights into innovative solutions.
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