Alan Bates

Alan Bates is an accomplished professional with extensive experience in customer service and management across various industries. Currently serving as Digital Content Manager and Quality Owner at Resolution Life since July 2020, Alan has also taken on the role of Acting Team Manager for S&I Ops Mature Servicing Melbourne. Prior experience includes leadership positions at AMP from July 2017 to July 2020, where responsibilities ranged from Team Manager to Customer Service Team Lead. Alan's background includes roles at Salmat in customer service and administration, contact center management at Sales Etiquette, and administrative positions with the State Government of Victoria. Alan's early career at McDonald's involved training, customer service, and operational duties. A well-rounded education includes a Victorian Certificate of Education from St Francis Xavier College and ongoing studies towards a Bachelor’s Degree in Commerce at Deakin University.