Ryan Brown is the Head of /Chapter Lead Integrated TechOps, leading a team responsible for IT services within a global life insurance group. With over 20 years of experience in IT services across various industries, Ryan has developed core competencies in service delivery, change management, and customer relationship management. Past roles include Service Delivery Manager at Charter Hall, Senior Business Systems Analyst at AMP, and various positions at Thompsons Travel Group, where Ryan implemented ITIL and SIAM processes. Ryan is dedicated to fostering a collaborative culture and driving continuous improvement within the organization. They hold a degree in Information Technology from Cape Peninsula University of Technology.
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