Carlos Hernandez

Carlos Hernandez is the Head of Unit - Americas at Resolver, where they focus on building a customer care team driven by data and communication. With eight years of experience in operations and customer experience, Carlos previously served as a Quality Assurance Manager at TikTok, leading teams across Europe and LATAM in Trust and Safety operations. Carlos has held various leadership roles, including CX Manager at Turn Technologies, Inc. and Customer Service Manager at Garena, while also developing talent and improving processes to enhance customer satisfaction. They hold a degree in Economics from UAM.