John Randall

John Randall is currently the Director at Respond. Prior to that, they were a Senior Agent at iQor from September 2018 to May 2019, where they handled inbound customer service calls, processed inbound sales calls, took inbound or placed outbound collections calls, and answered technical support inquires via incoming calls, chat or email. John demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues. John also performed other duties as assigned. From April 2014 to June 2014, they were a Query Analyst / Researcher at AskMeFast.com, where they answered queries from a variety of fields. The company stopped paying specialists due to bad finances at the time. From May 2013 to November 2014, they were a Product Trainer at Convergys, where they instructed new hire and continuing education program specific training (PST), and communication and culture training (CCT) if position is for offshore support. John also created training materials and product manuals for training purposes, and coordinated with operations to recreate customer issues and derive solutions.

John Randall began their educational career by obtaining a BS in Information Technology from AMA University. John then continued their education by obtaining a BS in Computer Engineering from Adamson University. Finally, they obtained a certification from the Technical Education and Skills Development Authority in Web Development Program.