Respond.io is the leading social to conversational commerce platform that unifies customer communication, enabling enterprise businesses to extend their marketing, sales & support initiatives onto instant messaging with ease. Over 10,000 companies from 86 countries, including Klook, Decathlon, Abenson, Yoho, Roche, ShareChat and Bigo already use respond.io.


Social Media

Messaging & Communication

Respond.io

Respond.io's headquarters in Kuala Lumpur, Malaysia

Gerardo Salandra

Ikhwan Aminuddin

Account Executive (latam)

Alan Tang

Nur Lina Farhana

Hassan Ahmed

Iaroslav Kudritskiy

The Software Development Team at Respond.io is responsible for designing, building, and maintaining the platform's infrastructure and applications. This diverse team of developers, engineers, and QA specialists collaborates to enhance the user experience by implementing robust backend systems, intuitive frontend interfaces, and efficient deployment processes, ensuring seamless communication solutions for enterprise clients across the globe.

Software Development Team

The Sales Team at Respond.io is dedicated to driving revenue growth by engaging with potential clients and showcasing the value of the platform for enhancing customer communication. They focus on building relationships, conducting product demonstrations, and providing tailored solutions to meet the unique needs of enterprise businesses. With expertise in various regions and languages, the team works collaboratively to expand the company’s market presence and support its global customer base.

Sales Team

The Customer Support Team at Respond.io is dedicated to ensuring a seamless user experience by providing timely assistance and resolving technical inquiries related to the platform. This team collaborates closely with customers to enhance engagement through instant messaging, while also gathering insights to improve service delivery and customer satisfaction. Through proactive support and guidance, they help enterprises maximize the benefits of conversational commerce technologies.

Customer Support Team

The Marketing and Branding Team at Respond.io focuses on enhancing the company's visibility and positioning as a leader in conversational commerce. They strategize and execute marketing initiatives, create engaging content, manage social media presence, and develop cohesive branding strategies to drive customer engagement and brand loyalty. By collaborating on marketing projects and leveraging insights, the team aims to effectively communicate the platform's value to enterprise businesses worldwide.

Marketing and Branding Team

The Customer Support Team at Respond.io is dedicated to ensuring a seamless experience for clients using the platform. This team, which includes roles focused on leadership, quality assurance, and tiered support, works collaboratively to resolve customer inquiries, provide technical assistance, and continuously improve service quality, ultimately helping businesses optimize their communications across instant messaging channels.

The Human Resources and Talent Acquisition team at Respond.io focuses on attracting, nurturing, and retaining top talent to support the company's rapid growth. They develop and implement effective hiring strategies across the APAC, EMEA, and LATAM regions, cultivate a strong company culture, and ensure that employee needs are met to promote engagement and retention.

Respond.io

Org chart

Teams

Software Development Team

Sales Team

Customer Support Team

Marketing and Branding Team

Customer Support Team

Human Resources and Talent Acquisition

Offices

Respond.io

Org chart

Teams

Software Development Team

Sales Team

Customer Support Team

Marketing and Branding Team

Customer Support Team

Human Resources and Talent Acquisition

Offices

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