Marcus Eriksson is a seasoned professional in customer experience management, with a strong foundation in management studies and a diverse career across multiple roles in quality, training, and leadership. Currently serving as the Head of Performance Excellence, they employ a perceptive leadership style to navigate complexities and align strategies to achieve sustainable results. Previously, Marcus held positions such as Workforce Manager at Etraveli and OMD Manager at Sykes Sweden, where they focused on team management, customer satisfaction, and performance reporting. An advocate for continuous improvement, Marcus is dedicated to helping organizations elevate their performance while maintaining a human touch.
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