Tom Jacks is an experienced operations manager with over 10 years in the BPO sector, particularly in the UK utilities market, focusing on operations and continuous improvement. They have served in various roles, including Energy Expert and Revenue Protection Manager at prominent organizations like Bespoke International Group and TOTO Energy Ltd. Currently, Tom works as an Operations Manager at Response BPO while also having experience as an Operations Consultant for Konecta. They hold a degree in Public Services from Worthing College.
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