Lachlan Ross

Lachlan Ross has extensive experience in operations and service management within the superannuation and insurance sectors, currently serving as General Manager of Service Operations and Recovery at Rest since 2013. In this role, Lachlan oversees the end-to-end complaints process for 1.9 million members and has previously held positions including Head of Operations and Head of Dispute Resolution. Lachlan's expertise includes managing claims and underwriting processes, leading significant projects such as Rest's claims transformation, and responding to the Royal Commission alongside executive leadership. An accomplished manager, Lachlan enhanced team efficiency by 50% in a prior role and has a solid academic background, holding degrees in Philosophy and Commerce from UNSW as well as a Graduate Diploma in Financial Planning from Kaplan Professional.