Anthony Altares has over a decade of experience in various management and technical roles, primarily at ResultsCX since March 2011, where the titles held include Manager IT Operations, Technical Account Manager II, WFM Supervisor, WFM Analyst, and Customer Service Representative. Key accomplishments include effectively managing a team of over 15 Workforce Analysts, making strategic recommendations to enhance productivity while maintaining service levels, and generating essential performance reports. Prior experience includes mentoring roles in Global Contact Solutions and unit management at Quarkdata, where responsibilities encompassed training, performance monitoring, and team management. Anthony holds an Associate's degree in Computer Programming from ACLC College, earned between 2003 and 2005.
This person is not in any teams
This person is not in any offices