Susan Pendleton-Jones

Susan Pendleton-Jones is a seasoned professional with extensive experience in call center operations and management. Currently serving as Site Director at ResultsCX since July 2020, Susan has held various leadership roles, including Senior Director of Operations at ConvergentUSA and Director at STARTEK. Prior experience includes directing contact center operations at Sprint and managing customer care functions at Nextel Partners. Susan's career began with positions at U.S. Telemetry and MetroCall, where responsibilities ranged from operations management to systems integration. Notably, Susan played a crucial role in startup environments and operational transitions throughout a career spanning over two decades, supported by a B.A. in Industrial Relations from the University of North Carolina at Chapel Hill.