Welcome to Retail Active.

We are a professional and experienced Customer Experience Measurement Agency, with core skills in Brand Auditing, Mystery Shopping & Customer Satisfaction Surveys delivering improvements in profit, culture & compliance for our clients.

We deliver improved customer loyalty and operational execution in our Client’s business performance through our mix of industry expertise, advanced data and insights, real cultural engagement from our people and tailor made programmes.

We are proud of the highly successful partnerships we have built with many of the world’s leading companies, due to our expertise, customer focus, continual innovation and the value we drive.

Our engagement with our people enables us to innovate, evolve and consistently deliver for our clients – with our values at the heart of driving great service.

We are a member of the Mystery Shopping Providers Association (MSPA) which aims to improve and stimulate the acceptance, performance, reputation and use of member services. This means that we have been externally assessed and proven to:
•	Adhere to specific professional standards, specifically a Code of Professional Ethics and a Code of Professional Standards;
•	Have earned a strong client and market place reputation, measured through a minimum of six verified client references from the past year and;
•	Conduct business in a manner which complies with and enhances the established standards of service in the customer standards measurement industry

Retail Active

Rachael Simmonds

This department oversees client relationships, ensuring satisfaction and retention while driving revenue growth through account strategies.

Account Management

This department oversees the management and administration of operational processes and resources.

Operations Division

This department conducts audits to ensure compliance with retail standards and practices.

Retail Active

Org chart

Teams

Account Management

Operations Division

Retail Audit

Offices

Retail Active

Org chart

Teams

Account Management

Operations Division

Retail Audit

Offices

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